Tech in the Trenches

Carl T. Holscher fights for the customers.

Chaos on the Bridge

Chaos on the Bridge is the story of Star Trek: The Next Generation now on Netflix. It’s a fun documentary with some great artwork. I enjoyed the story behind the scenes of how it got made and succeeded. I’m glad it rode the good vibes of the original and it had time to find itself in Season 3. I’m very happy Patrick Stewart wasn’t made to act in a wig. It’s worth a watch if you enjoyed the series, or how things get made.

It also brought this image into the world. And that makes me smile.
Dancing Crew of Star Trek: The Next Generation

Move Your Thoughts to 2Do

I’ve never felt at home with task managers. Maybe it’s my life in customer support has never lent itself to task management. Maybe it explains why I’ve never lived my dreams and built the life I always knew I could™.

Did you catch the reference to the Wheel of Morality?

2Do is the first task manager I’ve used for more than a day. Something about it is very comfortable to me. Tim nails my feelings about it here (emphasis mine):

There is a lot to unpack with 2Do. I admit, it can be overwhelming at first, but it takes some time, testing, and use. I didn’t find 2Do useful the first time, but that’s because I didn’t sit down and figure out how to use it. It isn’t a program in which you have to fix your mindset to use it properly; it can be simple just like Reminders, or it can be complex like OmniFocus.

I use 2Do for the simplest of things, all around the house. But it works for me and it’s the first time a task manager has stuck with me at all.

Tim’s post featuring a snazzy epub version is a great intro to 2Do and explains how he uses it to get his work done.

It’s fun and friendly and taught me a few things. I highly recommend it. Go Move your thoughts to 2Do. You’ll be glad you did.

You were not born scared and self-loathing

Here is a promise, and a fact: you will never, in your life, ever have to deal with anything more than the next minute. However much it feels like you are approaching an event – an exam, a conversation, a decision, a kiss – where, if you screw it up, the entire future will just burn to hell in front of you and you will end, you are not.

— From “You were not born scared and self-loathing”: Read Caitlin Moran’s heartfelt open letter to troubled teenage girls

Never Assume

Never assume the person you’re talking to knows what they’re doing. Never assume they know as much as you. They won’t.

Never assume your instructions will be taken as you gave them.

When you say, “Please type ‘123.company.com’ into Firefox.” You assume they’ll type in just that. So you’re be thrown off when they get an unexpected result.

They’re typed “www.123.company.com”.
They’re typed “123.company.com” into a search field instead of the address bar.
They’ve not even typed it at all and instead typed something completely different.

Never assume your instructions will be taken as you gave them. Always be ready for anything the customer may do.

Blog when you disagree

When you disagree, that’s what you should write about, and you should post it to your blog. 140 characters thrown against wave after wave of mainstream opinion tweets will be drowned out. A blog post isn’t a cheap opinion; it’s a statement that what you think matters.

Manton Reece’s Blog when you disagree

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