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Shared from elsewhere.

The empty shoes that lined up in front of the capitol in San Juan belong to people who are still among us. They did not die; they will come and step back into their shoes. They will walk back up functional roads and sit in their houses where the electricity is working. They will laugh with relief that this was not a real disaster, nothing like Katrina. They will fill glasses with water that is safe to drink. They will live on an island where the recovery has been progressing with alacrity and competence.

Source: ‘Three thousand people did not die’ – The Washington Post

As brutal as it is brilliant.

Reading Reptiles

The Georgetown Library was closed for more than two days after staff noticed an odd gathering near one of the building’s basement meeting rooms: snakes. Several of them.

It’s unlikely the snakes were looking for a quiet corner to do some reading.

Source: A D.C. library was closed for more than two days after several live snakes were found inside

Daddy Holtby

Daddy Holtby will make it all OK.

Did Jakub Vrana need to get Holtby to sign a release? Is he old enough for anything?!

I wrote Show at the top of the stairs in an open loft, wearing headphones to try to block out the cries of the baby. Let me tell you: Headphones are not a replacement for a shut door.
– Austin Kleon

No Reply

Embrace the idea of a yes-reply email address. It’ll keep that communication lane open between you and your customer. It’ll make customers realize that you do value their time and will give them some of yours if they want it.
No Reply Addresses — Medium

This has always bugged me. If you use a no-reply mailbox to communicate with customers, provide them another way to reach you. Even if it’s not the address you’re using, give customers a way to reach a human being.

It’s frustrating to reach out to support and find none.

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