TagIT Support

Team

Your most important customer is your own team.

Treat your colleagues as though they know everything you do. Wait for them to ask questions if they have them, and if they do, don’t punish them by reverting to a position of condescension. Don’t be the reason someone dreads coming to work, or the reason someone leaves. — The Pastry Box Project: Jan 16

I’ve always gone in to new jobs with this attitude. We were all hired to do a job. That means we all best out others for the job. We are, to some degree, qualified to hold the position and do the work.

I never talk down to my co-workers. They are my team. We are a team. And I gain nothing by being condescending to them. If someone doesn’t understand something and asks, I’ll happily explain what I mean. I love to share what I’ve learned in the course of my work. It makes the team better when I share my knowledge.

We all have strengths and interests. I have been the Mac Guy. But I need the Excel Guy and the Photoshop Woman to be successful. We all have our strengths. And when our knowledge falls short we use the teams’ knowledge.

Working in a team is like the Borg Collective. Resistance is Futile because between us, we can solve any problem.

It appalls me to see people working in support positions put down their teammates.

You see these people everyday. They know you. They can be your biggest strength or your greatest weakness. It’s your decision. But know you’re throwing away a huge asset if you choose to abandon your team.

Play the market, don’t let it play you

Growing up I learned a lot of things. One of them was about how I needed to go out and get a job. I needed to stay at that job for years and I would be taken care of. The company I worked for would invest in me as I invested in them. There would be a mutually beneficial relationship. We would both thrive.

That is a fairy tale. That is a story for another time. Another generation. That is not the reality of today. I learned too late in life the only person looking out for me is me. So I needed to do a better job of looking out for me.

I’m my own best advocate and ally.

I made one huge mistake when I entered the job market. I believed what I’d been told all through growing up. I believed loyalty was rewarded.

I went to college and learned in my four years there I did not want to work in Advertising. And I worried. What would people think of my Mass Communications degree?

Absolutely Nothing! And I don’t meant they didn’t like it. It didn’t matter. All my employers were interested in was if I had a degree. Not what the degree said on it.

I had a Bachelor’s degree. That’s all they cared about. Something I quickly learned was that having the degree won’t get me a job but it will keep me from being disqualified.

A college degree won’t land you a job. It will keep you from not being considered for the job.


A little story from the first time I’ve interviewed someone to hire. I was the lead Desktop Support Tech and we were looking for a new technician. The job was posted and we were flooded with resumes. We had well over 1,000 applications for this single job.

How do you think we filtered the list? We started eliminating anyone who didn’t fit the criteria. And one of the criteria was having a college degree.


From my first job working in IT Support I stuck to a simple plan when selecting jobs.

I’m a hired gun. I’m a technical mercenary. I work for the highest bidder.

Want a raise? Get a new job. I started making $12 per hour. Then $17, $19, and eventually $21/hour for the same job title doing the same work. But I’d worked for a different place each time.

While I worked as a contractor, I had no paid time off. That meant if I didn’t work, I didn’t get paid. Period. I would work through being sick. I didn’t take vacations. I worked. It’s what I did. That was my reality. So I wanted more money to justify the lack of time off. This is not sustainable and it was always my goal to get through it to something better.

And health benefits… Yeah. I had them. Technically. But they were often terrible. Expensive benefits that covered little if anything. It was barely worth the money I paid. And since I didn’t take time off. I didn’t go to the dentist or the doctor unless I absolutely had to.

Then I moved out of the area and landed my first job with benefits. I had time off. I had decent healthcare for the first time since leaving school and I was salaried. That changed everything.

That meant I got paid the same thing every pay check. No overtime but also very little demand for it. But my pay checks were consistent which made budgeting easier. Not that I had any money in savings. But I could pay my bills.

And I had a little on the side so I could enjoy myself and go out to eat some times. I could go see a movie. I could even take time off and enjoy life and visit friends or family out of the area without having to race out-of-town Friday night and return by Sunday. I had freedom.

%d bloggers like this: