It’s an honor to be nominated.
Last month I received an email from work I didn’t expect.
An employee spotlight article in an upcoming edition of the FACT will spotlight you, and your career at the FDA. Please answer the following questions and include a picture of yourself to accompany the article. Since many of us work at home, or in separate locations it is always nice to get to know a little about our fellow coworkers.
It asked a few questions about my for an upcoming employee spotlight for our newsletter. I responded with far more than they needed but I never know how much to write or what they’ll pick out to use.
Please describe what you do in your current role to support the FDA.
My current role at the FDA is a Rich Media Engineer. In short, that means I help support the WebEx, Video Teleconference, Streaming TV, and Cable TV at the FDA for the agency of 25,000 and anyone externally they interact with nationally and internationally.
What are the biggest challenges you face in your role?
The biggest challenge I face in my role is information sharing and institutional knowledge. At FDA, information lives mostly in email and in various SharePoint silos where it quickly gets out of date and forgotten. When I worked at NIH when we had an enterprise wiki where all our knowledge lived. When something was out of date, it could be updated instantly, by anyone so we had a living set of accurate documents.
What do you enjoy most about your position?
I most enjoy the challenge of supporting a diverse set of collaboration and information tools. I like to educate customers about the technological options available to them and work with them to assure successful events.
What is your career history? Where have you worked before joining the FDA account; what did you do there?
I came from the quick printing industry where my father owned and operated a chain of stores called Copy General (based in Sterling, VA). I spent about a decade working in Desktop Support at NIH, The Atlantic Magazine, Honeywell, and the City of Richmond, VA. For the past 5 years I’ve worked in collaboration support, first at the Department of Labor, and currently at FDA.
Personal interests – What are your hobbies? Have you been on a recent vacation?
I enjoy walking around the local parks, my favorite being Lake Needwood. In my off-time, I like to tinker with technology toys, read (current favorites are John Scalzi and Jonathan Maberry) and play video games (current addition: Destiny 2).
What do you see from your office? Do you have a favorite place to visit in your area? Please include a picture with a description of what you are seeing “out your window” to accompany the article.
My office doesn’t have a window so a brick wall wouldn’t be interesting, so here’s a picture from my window when I work remote.
I graduated from Virginia Commonwealth University with a degree in Creative Advertising.
Where do you reside?
My wife is an Art Therapist running her practice in the DC area. My brother founded and runs Read The Docs, an open-source platform for documentation.
This is what they ended up using in the newsletter that went out to everyone.
Employee Spotlight: Carl Holscher
Carl’s current role at the FDA is Rich Media Engineer. He helps support WebEx, Video Teleconferencing, Streaming TV, and Cable TV at the FDA; this includes providing support to anyone the FDA interacts with nationally and internationally. The biggest challenge he faces in his role is the process of information sharing and institutional knowledge. Carl states, “At the FDA, information lives mostly in email and in various SharePoint silos where it quickly gets out of date and forgotten”. The most enjoyable aspect of his role is the challenge of supporting a diverse set of collaborative and informative tools. Carl likes educating customers about the technological options available to them and works with them to assure successful events.
Carl came from the quick printing industry where his father owned and operated a chain of stores called Copy General (based in Sterling, VA). He spent about a decade working in Desktop Support at NIH, The Atlantic Magazine, Honeywell, and the City of Richmond, VA. For the past 5 years, he has worked in collaboration support, first at the Department of Labor, and currently at the FDA. Carl graduated from Virginia Commonwealth University with a degree in Creative Advertising.
When he is not in the office, Carl enjoys walking around local parks, his favorite being Lake Needwood. He also likes to tinker with technology toys, reading (his current favorite authors are John Scalzi and Jonathan Maberry) and playing video games (currently: Destiny 2). Carl resides in Rockville, MD.
The picture above is from his window when he works remotely. (This is where I forgot to update the text before I sent it. The picture is from FDA’s White Oak Campus, which I cannot see from my house.)
It was really nice to be selected (either at random or using some criteria I’ll never know. It’s nice to be recognized, even to have a little interview about yourself for your co-workers to get to know you better.