I am a mighty builder. I make mountains out of mole hills. That’s how I treat problems in my life. The unknown. The inconvenient. The wastes of time. The points where failure has occurred somewhere and I need to correct it.
Recently, I returned two books to my local library. I dropped them off in a stack on the return counter as I have countless times before. The library staff collected and checked in one book. The other book escaped.
Once I realized what had happened, via an email from the library. I went in to take care of it in person. Unfortunately, I went on July 4th holiday (Independence Day) and found a closed library. Which made sense, I was off work for the holiday as well, why did I think the library would be open?
So I couldn’t take care of it. Then I forgot about it for a few days. Until I went to look up another book to see if it was available. The website reminded me I had a book overdue.
Filled with anxiety, I was ready to explain and re-explain what happened. Ready with dates and times and the titles of both books. And it was all for nothing.
I spoke to a woman and explained what happened. She cleared the book from my account and went about her day. She sounded hurried and busy. She was short but polite on the phone, and resolved my issue (and my anxiety) quickly and professionally.
I had worried about this exchange. I thought I wouldn’t be able to prove I did not have the book it would haunt me. I imagines building up a huge overdue fee as the days turned into weeks. And the weeks into months. Eventually having to give up all use of the public library after being branded a book thief.
After the fact, my wife told me this probably happens everyday and they’re used to it. Books get misplaced. Scanners malfunction. Computer systems have bugs. And I’m sure some percentage of books do walk away.
But I will not bear the brand of a book thief. A Bad Patron. I did my part. Something else didn’t happen as it should have. It’s not a big deal. It’s a small issue to fix. But those small issues loom large in my brain.