Carl
Empathy fuels connection. Sympathy drives disconnection …
Empathy is I’m feeling with you. Sympathy, I’m feeling for you.
Brené Brown, via Marketoonist
Carl T. Holscher fights for the customers.
There’s more to customer service than rebooting.
Have you tried turning it off and on? It may fix some problems, but customer service and tech support is more than learning how computers work. Learning how people work is just as important.
Buy my book!
Buy my book!