Carl T. Holscher fights for the customers.

Month: April 2016

7-11 Chivalry

Friday night’s adventure started with stopping for gas at 7-11. I was nearly out when I rolled in.

I played the which side of my car is the door on game I’ve played with my new car despite it being months old. I fueled up uneventfully. As I was starting to leave, I heard the older woman next to me ask someone for help with her car. She had locked her keys in her car. And shut the door just enough the lock engaged and she couldn’t get it back open.

The keys were sitting on the seat. It was a brand new car. The means to unlock the car were inches away. But we had no means to reach them.

First, I tried breaking a branch off a nearby tree. It was long enough, but too brittle and snapped as I tried to maneuver it into position to press the unlock button on her door.

As we struggled, two Hispanic guys came over with part of a fishing rod and a screwdriver and we tried to fish for the unlock button. But didn’t get any bites. It was at the wrong angle from the door.

We ended up denting her door frame slightly but were no closer to freeing the keys.

At that point, they left and I had nothing else to help. I told the woman I lived just down the road and would check to see if I had anything at home to help her.

I rode home, said hello to my wife, and searched the house.

I found a long, skinny metal rod in the basement. I have no idea what it was part of but it was about three feet long and no bigger around than a pencil, it looked perfect to my eye.

I grabbed it and returned to the car and drove back to 7-11. As I went, I hoped she would be gone before I made the 5 minute drive back. But she hadn’t moved. Her car, still stranded where I left her.

I parked and walked over, rod in hand and said, I think this will work.

I fished it passed the door’s padding.
I angled it towards the unlock button. It was long enough, but not at the right angle to apply any pressure to the button. I needed a few more inches. Inches I didn’t have.

So we went to Plan B. Her keys were thankfully sitting on the driver’s seat of the car. The fob was visible with the panic button staring back at us.

I took the metal rod and nudged the keys up the back of the seat enough to flip the fob over. I had just enough length to press the unlock button.

With a satisfying click, the doors unlocked and she was able to open the driver’s side door.

With a huge smile, I got a hug and heartfelt thank you. I wished her well and we went our separate ways.

I returned home to dinner filled with warm feelings.

Hands making a heart in front of a sun from Unsplash.com - https://unsplash.com/mayurgala

Trying harder is my customer support secret

Today I have tried to live up to my own ideal of trying harder and caring about other people’s problems.

I received a call from someone working for the local state government. He was frustrated because he had been trying to access a database hosted at the Food and Drug Administration. He’s been unable to access it for over two weeks.

I had no idea what this database was or know anything about it. But I was determined to help him where others had passed him off. So I asked him for his email address and his ticket number.

While he was on the line, I searched for the site in question on the FDA’s Intranet and found it. But it had no contact information for support.

I told him I would contact the technician assigned to his ticket and find out who he could call for support.

He was very appreciative and we hung up.

Now the real work began. I could have ignored him and gone about my day. After all, it’s not my job to support everything the FDA does. But I was determined to help. So I did as I said.

I emailed the technician assigned to his ticket and asked for a better contact number since the site in question had no support information.

The tech got back to me quickly with the proper phone number and call tree options to press to get support directly.

I thanked him and sent the information back to the guy working in the state government. I hope he gets what he needs. The rest is out of my hands, but I did my best to give him an avenue for support. Now it’s up to the technicians on the other side to fulfill his request.

As an experiment, I recorded today’s post using Anchor. It’s slightly different from the written text but the message remains the same.
It’s embedded below. Or you can listen to the file directly.

Ford won’t let Tesla bring the SEXY back

Joe Steel cracked the Tesla car code on Twitter earlier today.

Turns out he was right. USA Today reports:

CEO Elon Musk told shareholders Tuesday that a friend joked to him that with the S and the X, all Tesla needed was the E. “It kind of stuck even though we were just kidding.” The name Model E was talked about as the designation for the third model. Then, “Ford called and said they were going to sue us for using ‘Model E,'” Musk said. “They are killing SEX.”

Ford is no fun and has no sense of humor.

But, it’s still a shame that the S-E-X naming structure was never, um, consummated. Musk says the company even took a trademark on Model Y.

RIP SEXY car line. Long Live S3XY car line.

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