Have a little fun. Support is not always serious troubleshooting. Technical jargon and nonsense-sounding language fills the day.
There are places to sneak in bits of fun among the monotony. This week alone, I’ve said the following to customers:
- WebEx gets grumpy if you set too many alternate hosts so…
- There’s an unholy alliance between Outlook and WebEx…
- Internet Explorer and Java are fighting so…
- Firefox is friendly with WebEx and…
When people call support they’ve expecting help and they’re expecting rote memorization and reciting of steps. Each moment of fun is unexpected. And it makes my customers laugh.
A little laughter feels great in customer support where it’s so often empty of any joy. So looking for small ways to add joy to your interactions will make your customer happier and make you happier.