Carl T. Holscher fights for the customers.

Tag: Work

Jobs follow up

My post Did your job exist 10 years ago? got some good feedback. There was a good thread going over at app.net which I urge you to read.

The motivation for the post came from listening to the Technical Difficulties podcast with Merlin Mann. During the show, Merlin said something like Jobs fall less into tidy buckets.

That’s what got me thinking. The tidy bucket of doctor or astronaut no longer apply. I guess they never really did. But the explosion and specialization of the job market has opened a huge number of positions that either didn’t exist, or as a farm boy in rural Virginia, I had no way to know existed.

On Facebook, Bradley Gawthrop said,

I agree with the spirit of this post, but the particulars are a bit fuzzy. There were absolutely software developers, graphics designers, and systems administrators in 2000. In fact, I’d done every one of those jobs for actual money by that year. Probably they didn’t represent as big a slice of the economy as they do now, but there was a ready market for all three.

This is true. I was taking my experience and making it universal. Those jobs certainly did exist and there were people doing them. I didn’t’t know what a systems administrator was, nor even what system would need to be administrated.

I knew graphic arts existed and that software needed to be created, but I had never thought about how software was made.

I grew up on a farm. I’ve herded cows and helped collect and pitch bales of hay. The first vehicle I ever drove was a tractor. The school bus was delayed on occasion by a bovine blockage((cows on the road)) on the gravel road where I lived.

The Internet to me was a 26400 bps dial-up connection.

oluseyi wrote:

A decade ago is 2003; some of the claims about computers and software developers seem… poetically embellished! I was expecting to read that you were in high school in the 50s, the way they were set up 😛

I graduated high school 13 years ago. It’s nearly been a decade since I left college. I chose poor examples and an even poorer title. Replace computers with mobile phones and I’m a few decades closer to a valid example, but my point remains. The explosion of jobs and opportunities which simply didn’t exist when I was in school looking at colleges and career choices. I still feel old. 😛

duerig said:

Actually, this reminds me about an interesting book I read a while back called ‘The Shock of the Old‘. It is a bit meandering, but it keeps the focus on the diffusion and actual use of technology rather than the ‘invention’ moment.

We tend to think that the ‘invention’ is the crucial moment, but there is often a huge gap between the invention and when it actually impacts more and more people, especially when looked at globally. It is similar with career fields.

This is an excellent point. There can be a huge gap between invention and adoption. Just because something was invented, doesn’t mean it’s accessible to everyone.

I knew graphic artists existed ((Bad example)) because my father’s business is in printing and copying. I knew what it took to make a book, newsletter, magazine. And in high school I worked on the staffs of the schools’ literary magazine and newspaper. The field existed but not in the same way it does today.

oluseyi went on to say:

The world is full of unknown unknowns. Guidance counselors should be voraciously seeking out new and interesting career opportunities, sensitizing kids to possibility, but it always seems to be a case of fitting them into existing slots.

I don’t necessarily fault the guidance counselors of the world. Their job is incredibly difficult partly due to…

It’s a shame, really. I don’t think most people know enough to decide on a career until well after college graduation! I knew, by the time I was 21, that my college degree was incidental to my career prospects—and both of my parents are professors!

I went to college to learn what I didn’t want to do. I studied Creative Advertising ((Different from Business Advertising which was all numbers and planning. It was as close to a graphic artist education I could receive without suffering through a year of trying to learn how to draw.)) I left school without a job or even the slightest idea of how to get a job in Advertising. So I went into tech support.

misterpoppet added an excellent point:

In some case, very much so. High schools in Northeast Indiana tend to funnel the student body to local factory jobs.

Having to choose a career path upon high school graduation was a terrifying prospect. What is I chose wrong? What if I went to school and didn’t learn enough to get a job? What if I didn’t go at all?

For most of my classmates, college wasn’t a realistic option for them. They were lucky to have graduated high school. The moment they did, they were back on the farm with their parents. Their life was that of a farmer. They weren’t going to college because they had no need for it, at least in their parent’s eyes. Their parents didn’t need a college degree to plant crops and tend to livestock, why do they?

I look back at where I’ve worked and what I’ve done. And I think about my time in high school. None of what I do now was even on my radar then. What jobs will be commonplace in the next decade? What jobs will continue to disappear until they’ve nearly extinct?

Show me the money

If you bring someone in for an interview, or even have a phone interview before they know the salary range for the position you’re hiring for, there’s a good chance you’re wasting both your time and theirs. A candidate should not learn the position’s salary range for the first time in the interview. – Marco

Like Marco, this is one of my biggest pet peeves. Why should I waste my time and the employer’s time talking about a job I don’t want. Sure, I want to work. I want to find a job, that’s why I am hunting in the first place. If I find out the salary being offered is outside of my range, then we’ve both wasted time setting up this interview.

I want to work at the same level or higher than I am working. If I am employed full-time either directly or on a long-term contract I want the same stability and more money. If I didn’t, why would I be looking?

I get a little crazy when I see job postings with salaries listed as DOE or competitive. I have to ask, competitive to what? Depending on experience how so? I’ve got tons of experience but maybe not in what you’re looking for exactly. Are you competitive with my last employer? Competitive for an entry-level position? Who is the competition?

When I go job hunting I want to know I am not wasting my time. There’s no point in talking about a job that pays $10,000 under what I’m asking. There’s no point in looking at 3 or 6 or 12 month contracts. I am looking for something long-term not stepping-stones.

I am fine with a probationary period. It takes about 90 days to really feel comfortable and learn a new job. Six months are fine too, especially in a contract-to-hire situation.

I’m at the point in my career where I ask for what I want. When I show up to the interview, I have a pile of questions. I want to interview the company I’ll be spending 40+ hours of my life in every week for the next few years. I want to make sure we’re a good fit. I don’t want any surprises.

Learning The Hard Way

When I was younger, I would go into a job interview and do my best to be likable and impressive. I wanted to prove just how much I knew and how they would love me. I desperately wanted the job. And it showed.

I hadn’t done my research about the company. What did I need to know? They had a job, I was a job seeker. Seemed like a perfect match to me. I read the job description but I never looked deeper.

And that’s how I got myself into trouble.

My second job out of college was working at a Honeywell plant. I was a technician support contractor. I was hired by Unisys, to work on the Honeywell plant as a Dell technician. Honeywell was a Dell shop. All their computers were Dells. So it was part of my job to diagnose and repair the machines. I was Dell Certified and had access to order Dell parts and replace them.

It was a pretty good job. However, during the interview process the recruiter, who was not local, told me the position was in the Richmond area. This was my first mistake. I didn’t know exactly where the job was. I knew it was close, but close is a relative term. I needed a job. The contract position I was working was ending because the project was over. I needed something new to pay the bills.

So I accepted the position when it was offered to me. Then I learned the plant was 25 miles South of Richmond and would be a 45 minute drive, without traffic. I spent eight months driving 90 minutes round trip to a job that paid barely enough to cover the gas I used to get there and back.

Vacation Policy

Everyone needs time off. For the Honeywell position as well as my first few jobs out of college, I got no time off. If I was sick I worked. If I wanted to travel, I didn’t. More than once I drove through the night and arrived at work for the day without having slept at all. I did the best with what I had to work with, which wasn’t much.

As a result, I burned out of those jobs. I had perfect attendance, but I worked through being sick and wishing I was elsewhere. I couldn’t travel to see family. I couldn’t take leisurely vacations. I skipped holidays. and all the while I was miserable.

I spent my time looking for other jobs. I wanted a job that paid more money and a shorter commute. Since paid time off was not an option, I tried to compensate with money and a better commute.

It wasn’t sustainable.

Having time off is vital to a happy, healthy employee.

To quote Marco again,

Working in the environment without time off was miserable and I did it because I felt like I had to pay my dues. Each job held the appeal of maybe being offered a full-time, non-contract position. But it never did. So I would work for a few months, then leave for somewhere better.

I learned too late in life the grass is always green and if it wasn’t where I was, I needed to move. Because no one is going to look out for me, but me.

Contentment

The current landscape in the web encourages this movement. Even when employed in a position, designers and developers are not truly employees, but hired guns. How often do we see a talented designer hired by a company leave in under two years? I’m not sure if dissatisfaction is the cause, but the “grass-is-greener” mentality seems alive and well in our industry.

via Chris Bowler’s Cultivating Contentment

I see the same problem in the IT Support industry. I’ve worked in tech support for nearly a decade and I’ve always felt like a nomadic hired guns. This goes double for large corporations and government agencies.

There are very few full-time employees. And the few positions that are full-time are managers and executive staff. Basically, the overseers of the crowd of IT contractors they use to perform the jobs of the department.

The help desk techs. The desktop support techs. The network and server administrators. All these people are contractors. Maybe we stay for ten years and have a great career in one place. But more often, we tend to roam from place to place as we get bored, company culture changes or we just want something new.

There is no end to the available work because IT Support is always in demand and the grass is always green.

Stall

Why does a man stand in a bathroom stall and read the newspaper?

He seeks solace.

Offices are mine fields of distractions. The cubicle walls allow every sound to permeate their beige walls. Every speakerphone call. Every one-sided conversation. Every ring. Every cough. Every rambling story. There is no escape from the noise.

There is no safety from the walk-ups. To be at your desk means you’re available at any minute for anyone to interrupt you for any reason. Headphones offer some relief. But the only true escape is to escape.

Pick up your newspaper. Take it to a bathroom stall. Choose the handicapped stall for more spacious sanctuary. Read the paper. Enjoy the silence. No one knows you’re there. No one is trying to call you. No emails are piling up in front of you. No one is going to stop by and talk to you. You’ve found solace in a bathroom stall.

Stand there. Read your newspaper, sir. The rest of the world can wait.

Corporate Stockholm Syndrome

You may be working a job that makes you plenty happy to go to everyday. You may really enjoy what you do. You enjoy the company of the people you work with. You like where you are and what you’ve done. Overall, you’re happy and content with where you are in life.

Then one day something changes. You realize what else is out there. Maybe you start idly looking. Maybe someone tracks you down. But either way, you learn what else is out there for you. You learn what you could be doing and where you could be doing it. You realize there’s more money out there for you. ((Possibly a LOT more money!)) You realize it’s possible to work with a skilled group of people to learn from and share expertise and ideas.

You realize a lot of things when your perspective changes. In this case, I am this person. My perspective has changed. With my wife’s current job hunt underway to move to somewhere better I started looking around as well. I wasn’t terribly motivated to leave where I am and move on. I wasn’t terribly motivated to go through the job hunt process again. I wasn’t very excited to put myself out there to be judged and rejected all over again. ((As every job hunt goes.))

Then out of the blue, I was contacted. I was headhunted. Someone called me out of the blue, and despite rarely answering my phone, I took this call. A sign? A higher power? A random act on a random day? Who knows. The result is I have an interview Tuesday with real live people. I get to put myself out there in front of a new group of nerds. I want to be accepted by these new nerds. I want to join their ranks. I want to get more support for my career at work and I want to advance in my career. I want to make more money and take on more responsibilities.

I am tired of racing around and putting out fires. No, I am tired of putting out imaginary fires created by a series of poor planning and poor communication. I am very tired of having to do more work or rework through no fault of my own.

I am tired of imagined fires becoming my problem. The latest example being receiving a call from an out-of-state office at 5:42 on a Friday afternoon asking to re-add a computer to the domain and set it up for a new hire for Monday. There’s no way. It took all the self-control I could muster not to scream at this person for their carelessness.

Do I have this right…?

You’ve known about this new hire for a several days. You’ve known about this new hire all day today. Instead of calling in the morning, when there was a snowball’s chance in hell of the request getting completed today, you waited until 18 minutes until I leave for the day and our office closes. ((I am also the last technician on site and while we are on-call for after-hours work, this does not qualify as an acceptable after-hours request.))

The saddest thing is this is not a unique situation. This ((Not this exact event but a similar situation)) seems to crop up every week or two. ((Especially in that office. Though it’s not a condition unique to them.))

I have office Stockholm Syndrome.

I have seen the light. I see a way out.
I am going to meet with my rescuers this week.

If I go, I am also going to cause headaches for my current manager. I am an integral part of the department there. I am the rock on which all things are built. I have the serious technical chops to answer any question that comes my way. I diligently document everything I run across, especially if I think I may ever run across it again.

Wherever I am, I bring my A game. And I may be bringing that game to a new place soon enough. I am excited.

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