POST – Dispatch 11
Thanks for your honesty, Captain Travis
“Folks, this is Captain Travis speaking. One of our crew members had a family emergency, so we decided to get her on a Newark-bound non-stop. We’re waiting for another crew member to arrive before we can get up in the air. Should be about 10-15 minutes. We apologize for the delay.”
The sighs stopped. Naps begun in earnest. Watches went unchecked.
We sat another 35 minutes, completely peaceful, before Captain Travis pushed back.
People hate to wait. Some waits are necessary. If you’re truthful and tell people what they’re waiting for, it will put them at ease. A lack of information makes people crazy. Inform them. Set their expectations and you’ll have a far better experience.
There’s a word that you encounter a lot on the internet and it always makes me want to beat myself on the head with a hot poker. That word is “community”. I’ve got nothing against it — it’s a fine word, I’m just sick of how misused it is.
Having an interest in common doesn’t make a community. I like Nine Inch Nails, video games and Mountain Dew. I would not consider myself a member of any of these communities.
Jacket and Tie
My outfit gives me super powers. Dressed up, I have the powers of confidence, of dependability and trust, of good first impressions. Plus, I look great. As long as I wear my jacket and tie, I feel like I can accomplish any task, surmount any hurdle, and deal with any unforeseen circumstance. Put a cup of hot coffee in my hand, and I become invincible. A set of clothes that look good and feel good have the power to change how you feel about yourself. Whatever misfortune, whatever woe has befallen you, you can look in any mirror and say, “at least I still look like I have it together.” For a lot of people out there, looking like you have it together is enough to make them think you really do.
There is certainly something to this. I feel great when I dress up. But I still dislike wearing a suit and tie. Give me comfortable over formal any day.