Writing a book is hard. Putting words together and having another set of professional eyes fix them is painful.
My book is a collection of essays and it was covered in red once I got it back from the editor. And I’m thankful it was. I know I don’t write perfectly. I have no clue what to do with semi colons. Commas confound me. I spell well but my grammar is a mess.
My little book had gone from Markdown file to Word Document to Scrivener file. Now it’s a book. I can see it on my Kindle. I can send it to friends to get their reaction.
I learned how to make a book. How to write it. How to get it edited. Made those edits. How to format it. Now it’s real.
Now I’m learning how to sell it. How to price it. How to tell people about it. How to let is loose into the world. It’s all a great experiment.
A terrifying experiment. It’s the first time in years I’ve made a thing that I’ve put out into the world. It’s not a blog post. The living beast that slowly gets bigger and longer with the passing of time.
A book is a thing. Even if it gets updated or expanded upon. It’s still a snapshot of time. When those words existed in that order in a finite way.
And it’s almost done. Beyond the Reboot will be out soon once I made the last changes based on feedback I got from my wonderful friends who were gracious enough to look at it and tell me what I had long gone blind to.
Beyond the Reboot is about being a better technician. It won’t tell you what tools to use or how to fix problems. Those are skills that are easy to learn and have already been covered to death elsewhere.
Beyond the Reboot is a book about the human side of technical support. It remembers the Customer in Customer Service. It’s a reminder that we’re all here to serve the people behind the machines. The machines are coming for our jobs. We don’t need to give them any help. We need to help people.
And I think this little book will. And I hope you do too.
It’s available today.