Carl T. Holscher fights for the customers.

Category: Links and Quotes Page 9 of 25

Shared from elsewhere.

Daddy Holtby

Daddy Holtby will make it all OK.

https://twitter.com/MOSHxSPICE/status/1005686104601833472

Did Jakub Vrana need to get Holtby to sign a release? Is he old enough for anything?!

Shut the door

I wrote Show at the top of the stairs in an open loft, wearing headphones to try to block out the cries of the baby. Let me tell you: Headphones are not a replacement for a shut door.
– Austin Kleon

No Reply

Embrace the idea of a yes-reply email address. It’ll keep that communication lane open between you and your customer. It’ll make customers realize that you do value their time and will give them some of yours if they want it.
No Reply Addresses — Medium

This has always bugged me. If you use a no-reply mailbox to communicate with customers, provide them another way to reach you. Even if it’s not the address you’re using, give customers a way to reach a human being.

It’s frustrating to reach out to support and find none.

On The News

I’ve found that many of the “pressing” news stories can be treated like soap operas. Ignore most of the breathless reporting and check in on them once a week to see if Mary is still with Todd or if Elena survived that scary operation. Many of them, of course, can be ignored entirely.

Source: Execupundit.com: News Noise

This is a perfect way to handle the news. Most of it is not important a few days later. And if it is, it’s a big enough story to have books written about it already (or there will be.) Those are the stories that change history and matter.

Everything else is noise filling 24 hours of television.

Journey of the Intern Therapist

I have a friend who is a therapist-in-training in the Bay Area who just started writing. I’m loving her posts. She’s working to be a therapist and is going to start working with a middle school population which brings back memories for all of us. Her latest post resonates deeply with me. She’s going to be working with middle schoolers.

Crap…” I thought, “not  middle school… anything but middle school.”  I immediately flashed back to my own middle-school experience.  I entered 7th grade with a terrible hair-cut, glasses, braces, and skinny like an awkward string bean.  My hand-me-down, decade-old clothes made me stand out from my wealthier peers who always had fresh, new clothes and great hair.  I remember getting bullied on the bus mercilessly by 8th graders day in and day out.  I remember holding back my tears on the bus, trying to look reassured while older girls would tease me and older boys would harass me.  Suddenly, things I had necessarily forgotten were staring at me in the face.  I didn’t want to work with adolescents… especially middle-schoolers.

Middle school brings back vivid memories for me too. Some good but many fearful and anxious. She closes with an honest bit of writing that I feel could have been written by anyone I know, myself included.

So how do I “adult” from here? Honestly? I have no idea. I’m guessing at it every day. I’m working on a website, I’m writing a blog, I’m networking, I’m taking risks at disappointing people with my career choices, I’m taking some time for my family and accepting financial hardship as a present, unavoidable (but hopefully temporary) reality.  I’m trying to take criticism and uninformed advice in stride but hey – I’m not made of metal.  I’m making poor choices and good choices, not having any idea which is which at any real-time moment. I’m open to advice, feedback, and opportunity.  As a wonderful professor of mine once said, “the ego must be strong enough to allow itself to be defeated.”  This is the making of the intern therapist… I think.

So… how do I adult from here?

I don’t know any more than she does, but I encourage you to follow along with her journey to figure it all out…

Follow along at Journey of the Intern Therapist

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