Carl T. Holscher fights for the customers.

Author: Carl Page 135 of 152

Can you hear me now?

I was listening to a recent episode of 52 Pickup. Dave Caolo shared a story about witnessing a women in a grocery store hold up checkout line by diving into her gargantuan purse to find a ringing phone. As the cashier stood with change in hand and bags ready, she ignored him in favor of racing to answer the phone. As he and others looked on from behind her in line and as she tied up the cashier to get this possibly vital phone call.

He talked about how thoroughly we have all become trained to respond in a Pavlovian way to our ringing phones. Whenever there is a ring, bing, gong, tink or pop song blasting, the phone takes center stage.

In a recent story, an iPhone interrupted a symphony. This sparked a debate among tech bloggers about the function of the mute switch and how it should or should not be implemented to assure you don’t become a social pariah, but also don’t miss the vital family member in hospital call.

It got me to thinking how we have all been trained by our phones. We ignore people around us and the effect we’re having on those nearby when the phone starts ringing we dive into our pockets or hand bags to appease the noisy devil.

Is every call this important? Are you waiting on someone in the hospital undergoing surgery? The phone is not important. The ringing device doesn’t need to be answered this very instant. The caller will either leave you a voicemail if it is important. If not, they won’t and in most cases they won’t and it’s not important.

The phone has trained us to heed its call immediately. The phone is rarely important. If someone needs to reach you that badly, the news will still be just as valid and timely if you get it 30 seconds later

There is nothing so important the world must be put on hold because the phone is ringing.

It is most likely a robocall anyway. A machine is interrupting your day by phoning your machine which in turn alerts you. Skynet has won. You are a slave to your machines.

Quick Tip – Due for iPhone

My mother always said I’d misplace my head if it weren’t attached to my neck. I am very absent-minded and Due for the iPhone and iPad helps me remember things. Events in the future go on to the calendar, but if I need to remember to meet my wife somewhere, if I have to walk down the hall and check the laundry, or if I need to be reminded to leave for an appointment Due is a godsend.

Due allows me to set numerous reminders and timers. I make use of the Timers feature by keeping a couple of timers around all the time. I have 1, 5 and 15 minute timers which are always useful.

However, I also keep 38 and 50 minute timers. These are the cycle times for the washer and dryer in the laundry room in the condo we’re renting.

Keeping these handy means remembering to set a timer for laundry ((Since no one has a reminder app for remembering to set reminders.)) is as simple as pulling the phone from my pocket, launching Due and clicking the timer.

Reducing the friction between intending to do something and actually doing something is vital for me to remember little things. I highly recommend Due and at $4.99 for a universal app it is a steal.

iOS Multitasking Misconception

Recently, I was having problems with the Home button on my iPhone. I took it to the local Genius Bar to get the unit replaced since it did not seem to be a software issue.

The genius there told me I had too many apps running in the background and that can cause the button’s response to lag. Which I knew was false and I told him so. I had this phone for nearly a year and has never manually closed any applications unless they were acting up. It took some explaining (and the phone continuing to act up even after he quit all those running applications) but I got my replacement.

Fraser Speirs recently wrote a great article about why there is no need to manage applications on the iPhone or iPad.

Let me be as clear as I can be: the iOS multitasking bar does not contain “a list of all running apps”. It contains “a list of recently used apps”. The user never has to manage background tasks on iOS.
Fraser Speirs

Read the quote and read it again. There is no need to close all those “running” apps on your iPhone or iPad. They are not running at all. They are identical to the “Recently Used” applications list in Windows. They are not running. They are not using precious battery power nor are they taxing the device’s processor or memory.

If you’re technically inclined read the entire article for a great explanation of how background processing works in iOS. If you aren’t then read no further.

To review: The only time you ever need to forcibaly quit an appication is when it is misbehaving.

All those apps you see in the multitasking bar are not running. They have recently been used and closed when you switched away from them.

Most applications will close within 5 seconds of switching away from them. Some applications can run for 10 minutes in the background to complete a task. ((Such as podcast downloaders, news apps updating new issues and things like this.))

The only exceptions to these rules are,

Five classes of apps – audio, GPS, VOIP, Newsstand and accessory apps – and some built-in apps such as Mail may run indefinitely in the background until they complete their task.

These applications can run in the background so you can listen to audio, nagivate, chat, download subscribed content and use specific accessories.

The entire article is a good read if you’re interested at all and is easy to understand even if you’re not an iPhone developer.

Got some new ink

Switching jobs means reassessing lifestyle choices and accessories.

For the longest time I have given up wearing watches because the faces would get scratched, they are bulky and have a ton of useless features I never used and got in the way.

I am a danger to watches. I am clumsy which led to scratching the watch face on walls, ceilings, and seemingly any other rough surface I encountered.

However, the biggest cause of watch face destruction is my job as a computer technician. I always have my hands inside computers and other equipment. With sharp edges and tight spaces this meant certain doom for every previous watch I’ve owned.

I am still doing the same work but I am doing far less hardware support so I won’t be rooting around inside computers. There’s no cure for clumsiness but the change at work should help.

The other motivating cause to buy a watch was needing to better track what time I meet customers, make updates and close tickets. I need to know what time it was when I performed work and pulling a phone from my pocket or holster every time is cumbersome and a bother.

I started looking for watches on Amazon and was struck by how poorly men’s watches serve their purpose.

ugly watches from Amazon.com

Overall, the watches are big, bulky, try to pack as many features as possible into them and many put huge logos on them. The biggest mystery to me are the watches which obscure the time or scroll it across a tiny LED. What is the purpose of wearing a watch if not to tell time?

I made a wish list for my new watch. I wanted something:

  • Digital
  • Easy to read
  • Water resistant
  • Comfortable
  • Scratch Resistant
  • Would look nice enough to suit all occasions

I do not need a:

  • Timer
  • Stopwatch
  • Calculator
  • Calendar
  • Multiple Alarms
  • Timezone support
  • Heart monitor

You get the idea. I want a simple watch to read at a glance. I want the time. That’s it. I can figure out the day and date from my phone if needed. I just need the time in a big, clear display.

As I paged through pages upon pages of terrible looking watches on Amazon, I found the perfect watch and I jumped at the chance to have it on my wrist.

I chose Phosphor Unisex DH03 Digital Hour E-INK Curved Metal Band Watch.

I bought an E-Ink watch. The same material that powers Amazon’s Kindles and other electronic book readers is now powering the big, bold numbers on my wrist. I love the watch because it is crisp, clear and doesn’t have a lot of extra features. It’s a watch that does one thing well. It displays the time.

I prefer wearing it with the light on dark setting. It also has an inverted color scheme, and a partially analog display for some variety in life. It will even show me the date if I change the face to display that and only that. It has an alarm which I don’t use. It has two buttons, once to change mode and one to invert the color scheme.

I’ve had the watch for three weeks and it’s gotten a couple of minor scratches on the frame and wristband. The watch face, which has always been my biggest concern when watch shopping, is still pristine.

I love this watch and it is a true conversation starter. My co-workers were very interested in it because it looks so different. One co-worker bought the same watch with a different band. I have gotten as many compliments as I have “What kind of watch is that?” questions.

The watch was more expensive than the endless line of Timex Ironman watches I’ve owned in the past. However, the $145 I spent on this watch was worth it.

I have a great looking watch that fits my needs. I can see the time at a glance. It doesn’t have extra features that clutter the face.

The role of technical support

I come in not to just “fix” something, take the money, and leave. I come in to find out what they want to do, why they want to do it, what they hope to achieve, and how I might help them in getting there. I listen to their intention and purpose and that desire becomes the driver for the actions we take.

In Exchange With Patrick Rhone

I share the same approach as Patrick to my role in supporting the people who use technology on a daily basis. I am not here to fix a problem. I am here to enable you to do what you want to do and if they route you’re trying to take isn’t the best one for you, I try to suggest a better one.

I am not here to support the technology and get a pay check. I am here to support the people interacting with the technology and help reduce friction in their daily lives and experiences with the technology.

So often in the pursuit of technical support it is forgotten that we’re not here solely to service a device or to repair a piece of hardware. We are here to help the humans trying to use this technology and to make their lives better.

That is the role of technical support.

Page 135 of 152

Powered by WordPress & Theme by Anders Norén