Carl T. Holscher fights for the customers.

Author: Carl Page 124 of 153

What I believe

Something that’s been bouncing around my head lately is the idea that religious beliefs can be separated from legislative matters. Simply put, you can believe in a law that may not agree with your religious beliefs.

Your religion is not everyone’s religion and just as you don’t want their beliefs to take away your rights. Your beliefs should not take away anyone else’s rights.

You can believe what you want but using that belief as the basis for keeping rights from other citizens is wrong in my eyes. Your religion is yours and your belief is yours and I respect your right to it. But I have to question when your beliefs prevent others from having a right you enjoy.

Why do your beliefs keep people from getting something you have?
What is the basis of that belief?
Why do you choose to keep it?

I have thought long and hard about my choice to join a church and to allow religion into my life. **I have long-lived my life by the teachings of loving my fellow-man and working for the common good. **I want to treat people as I want to be treated. I don’t want to be treated poorly by other people and I do my best to not treat others poorly.

I’ve had a couple of conversations recently with long-time friends who asked, somewhat out of surprised, why I had joined a church after being irreligious for so long. I called myself agnostic more than atheist as I’ve believed there is something up there bigger and smarter than us but I wasn’t sure it was “God” in the Christian sense.

Since joining a church, I have given a lot of thought to my beliefs and why I believe what I believe and what I believe.

I do not agree with everything in the religion and I never will. There is a lot I can’t agree with because it harms other people and any religion that harms other people I can’t agree with.

Jesus taught us to love thy brother. Jesus wanted us to be good to each other and that simple idea, which I have tried to live up to, has long been perverted.

I stayed away from churches for a long time because they were places of such negativity.

Do this or you’ll go to hell!
Let’s go protest this movie because we don’t agree with it!
Live like this or face the consequences!

If your beliefs are threatened by a movie you need to re-examine why you hold those beliefs. If your life is based on fear, what are you really living for?

That’s not how I want to live my life. I don’t want to live in a constant fear of a vengeful God looking to strike me down at the first misstep. I believe in a kind and loving God who made us in his image and wants the best for us. I believe we all have free will to mess up but I also believe we can be forgiven.

I believe we have the chance to do right and we have the chance to do wrong. At the end of our life here on Earth, our actions and our deeds, both good and bad, will be taken into account.

I believe we are only human and we are going to make mistakes. I believe the Bible was written in the time it was written but needs to be a living document because times and circumstances change.

To live strictly by the Biblical times would mean slavery would still be allowed. Women would be possessions of their men. These are no longer good ideas. But they were written in a time when these things were accepted.

A living doctrine needs to evolve and to grow in the world it is being practiced.

I believe religion can bring great peace and happiness in the lives of its practitioners. And I believe it can bring deep pain and sorrow in those same lives. I believe how people treat each other in the name of religion is shameful and directly opposes the teachings of Jesus Christ who the Christian religions are founded on.

We all have our own set of beliefs and morals we live by. Whether they are part of a religion or our own personal moral code. We all live our life with a set of rules that work for us. This code brings us happiness when we’re living by it and sadness when we do not.

I am not perfect. None of us are perfect. I believe perfection cannot exist on this earth because we are humans and we are fallible. But I do believe it is our place to treat each other as we’d like to be treated.

We each deserve love and respect and friendship.
We each deserve to be loved.
We each deserve to love.
We each deserve our own happiness.
And with happiness comes security.
And with security a stable home can be build and a family can flourish.

This is what I believe and this is why I believe it.
I am a member of a Christian religion.
I am a Christian.
I am a human.
I am a man.
I am a friend.
I am a husband.
I am a son.

I strive to treat people as I would like them to treat me.
It is how I have lived my life and while I am not perfect, I try everyday to remember this is how I should live and I try by best to live in this way.

I am not alone

The most important gift the internet ever gave me was I am not alone.

I grew up in a small town of 2,000 people with only 12,000 in the entire county. I went to high school with about 160 people in my class and around 550 in the entire school.

It was a small, rural place. I grew up on a farm and I’ve herded cows, collected hay bails and pitched them onto trailers and into barns. I’ve lived around animals most of my life and I’ve always had a vast fantasy life.

When the internet came around, my curiosity overwhelmed me. I wanted to connect with people like me. I knew there must be people like me.

There must be sensitive, kind, caring poets in the world who wanted to make the world better. There must be people out there who worked for the common good. There must be others who wore their heart on their sleeve, didn’t like to drink, do drugs or go to parties. There were the quiet ones who loved to talk and think and do interesting things with their time and lives.

There must be people I could look to for advice and help. There must be people out there who thought like I did and lived inside their heads, thinking great thoughts and had exciting ideas.

There was a future out there and it was through a 26,400bps modem.

And it was my job to find it.

The internet taught me there are people out there like me. There are people out there like all of us.

No matter how alone or weird or freakish I felt, there were people out there like me. There were people out there I could connect with and people out there who understood.

I was understood. They knew what I was going through and why I was who I was and how I was. They got me and I got them.

We are not alone.

The greatest gift the internet could have ever given me was this knowledge. It allowed me to find my people, my freaks, my tribe. It allowed me to find and befriend those people I needed in my life to realize I was not alone.

I cannot say this enough. You are not alone.
There are people out there who understand.
There are people out there who want to help you.
They want to help you for not other reason than they were you at earlier times in their lives.

There are amazing people out there in the world.
And they’re waiting to be found.

You are not alone.
We are not alone.
I am not alone.

Herding USB Keys

I’ve worked in tech support for nearly a decade and I’ve collect a number of USB keys. They range in size from a hearty 32GB to a miniscule 128MB. They’re all useful and all have their place.

The challenge becomes how to tell them apart at a glance and know what they work in.

I’ve come up with two methods to ease the madness.

First, label the physical devices. Use a sharpie for a permanent name or size. If you tend to reuse them, put a piece of scotch tape on it and use that as a label.

The USB Keys from top down are:
GParted on 512MB drive.
Windows XP installer on 2GB drive.
Windows Easy Transfer on 128MB drive.
YUMI created collection of bootable software on 2GB drive.
Windows 7 install on 4GB drive.

Second, I name each drive with the amount of storage and what platform is works on.

Some drives, I have formatted for the Mac only since that’s all I use them on. Some I have formatted as FAT32 which works in everything. While others I’ve experimented with ExFAT which allows for cross compatibility (Mac to Windows) and larger than 4GB file sizes (like NTFS) but isn’t natively supported in Windows XP.

These are the little tricks I use to keep my collection of USB keys a little more sanely. I hope it helps you too if you have the same problem. If there is interest in the geeky IT setup I’ve crafted for myself over the years I’ll share more of it. Even if there isn’t I may do so anyway.

Let me know if you’ve enjoyed this post. Leave a comment or find me on Twitter.

DIY or BUY

More time or more money is the solution to any problem.

I can either throw more money at a problem to save myself time. Or I can throw more time at a problem to save myself money.

When I was thinking about getting a TiVo, I debated setting up a DIY DVR system. I could reuse a small computer I have, and get a CableCARD to stick in it and wire it into our cable… I could get software setup and make it friendly and convenient enough for myself and my wife to use.

Or I could buy a TiVo. Far more money, but far less time.

We now own a TiVo.

Critical Friday

All week long I am bombarded. I am bombarded with people needing me. They need my attention. They need my help. They need my time. They need me.

All day my attention is pulled in a million different directions. Just this morning, I was working on a critical ticket. The computer was failing to boot into Windows.

It wasn’t a blue screen, but there was a single line of text across the screen before the Windows logo appeared. When I arrived at the computer I saw it had the letters DDR in it so I figured it was either the video card or memory.

I removed the external video card and tried booting again. No dice. I then removed each piece of memory one at a time. Same error.

Then I looked up the error message and it seemed to indicate the video card was at fault. Since I couldn’t get it to boot, nor could I access the BIOS or any diagnostic settings, I decided to unhook it and take it with me to my desk.

As I was crawling under the desk to unplug the various cables, I received a call on my work phone. It is never a good sign when someone calls instead of emailing.

It was another critical ticket. In another building I support. Someone’s account had been compromised, and as a security measure, the account had been disabled.

I had a real life interview question on my hands. When you have a dead computer and a compromised account at the same time, what do you do?

This is how my Friday started.

When I got the computer back to my desk, I opened it up and tried some other memory to no avail. A co-worker then noticed the light on the motherboard was amber instead of its normal green hue. This meant the motherboard was bad.

Easy enough I thought. I will go to Dell’s website, verify the warranty and get a new board ordered.

So I did.

Only, the machine was over a year out of warranty. This meant no new part. This meant I had a computer I could no longer repair. I went to see the user and give him the bad news only to find out he had left for the day. So I get to have that conversation Monday. Happy Monday!

On I went to my other building to go see my user with the disabled account.

When I arrived, his account had not yet been disabled, so I thought there was a false positive or a misdirected ticket. As I verified the ticket information and as I sat at his computer I started to run an antivirus scan just to be safe.

Sure enough, the scan turned up three infections. Great, this is going to be the beginning of a long process. As the scan completed, there were only three infections, none of which appeared to be serious. I ran a rootkit scan and thankfully none were found. I then set about patching the multiple vulnerabilities with the computer using my Tech Support Triumvirate.

So I sent the logs of my scans to the security team to analyze and advise me how to proceed. I then called and had the user’s account reactivated and logged into webmail and investigated his Outlook account.

I found an email rule to send incoming messages to a suspicious looking email address. Similarly, I found a signature added to webmail with the same suspicious information.

I removed the email rule and deleted the suspicious signature and sent a couple of test messages through the system to assure nothing further suspicious was happening.

This is just a day in the life of a desktop support technician. Did I get anything else done the rest of the day? Not really. I sent a couple emails to schedule meetings with people for next week. I called and emailed the network and security teams to coordinate my restore and recovery efforts with the compromised account.

Before I knew it, the day had come to an end and it was time to head home. When I got to work this morning, my day was looking very different. I was hoping to followup with a half-dozen people and verify their issues were resolved.

Then I was planning to go see another dozen people and work to resolve the issues they were having. All until 10:30 when my day got hijacked by more important things.

I never know what each day has in store for me. I can plan and scheme and make lists of what I will accomplish. And it can all evaporate in the blink of an eye. All the planning is for naught.

Page 124 of 153

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