Carl T. Holscher fights for the customers.

Month: April 2014

Man sitting on a bench facing a city.

Trauma is an insidious enemy

Trauma is a tricky thing.

When you live through a trauma you’re never over it. Not completely. There’s always a specific starting point to trauma.

April 16, 2007.
April 20, 1999.
December 14, 2012.
September 16, 2013.
September 11, 2001.

Trauma has a starting point

These are all starting points to trauma. These are all when terrible events took place. Lives ended. Lives were changed forever. They’re still changing. That’s the thing about trauma. There is no end date.

The events ended quickly. The media converged and plastered the airwaves and the lives of those who lived through it with coverage. Then, even as the last news van rolled out-of-town, the trauma remains.

The perpetrators, victims in their own right, completed their acts of violence. But the trauma ripples through the lives of everyone touched by it.

Trauma has no expiration date

It’s not an everyday trauma. Not for everyone. If you lost a loved one when the towers came down, or a friend in a school shooting. That stays with you. Your grief is eternal.

Even if you weren’t directly affected. You made it through. You were lucky. But it still affects you. There is still trauma and it’s still a part of you. But it’s a different trauma.

A more insidious trauma. It comes out of nowhere when you least expect it. You can be perfectly fine watching a television show. Then all of a sudden it turns dark. And that trauma shows itself. It crept out of the dark side of your mind. A reminder of what you lived through.

That trauma sneaks out of the shadows and yells BOO! It’s there. Right behind you. And you’re reliving the pain. That day. Those weeks. The same feelings. The memories. The crystal clear moments. And the hazier ones. All coming back.

The trauma is real and present. Even if you’ve not thought of it for years, it can return in an instant. That’s why people write of trigger warnings.

Trigger Warnings

If you’ve suffered a trauma, it can get triggered. And the emotions it evokes can be as strong as they were the first time around. Imagine the worst day of your life.

Now, imagine that in 7 minutes you’re going to relive it. Out of nowhere. Because of a TV show you’re watching. Or a blog post you’re reading. Or a Facebook update.

Someone tweets. And you’re in tears. Shaking and sobbing.

The trauma relived is no better than the trauma experienced. It’s a safer place. You know, in your mind that you’re safe. It’s not happening all over again.

But it feels that way.

Not your trauma

There is a statute of limitations on trauma. I don’t know when it is. But there is a time when the remembering and reliving of that trauma can be minimized. It’s still a trigger for everyone who went through it.

When the 10th anniversary of the 9/11 Attacks occurred, I couldn’t help but think of the families who are having to relive the horror.

Those who knew someone killed. The first responders and their friends and family. Everyone who lost someone that day. Now they’re seeing it everywhere.

Never Forget?

There is a time for forgetting. Not to forget and deny. But to forget by not talking about it. A time when those who are hurting can hurt in private. Their hurt doesn’t need to be put on display. This isn’t something for ratings or page views. Their pain is not for sale.

Let them grieve. If they want to talk about it. Talk with them. Love them. Support them. But don’t co-opt their grief. Don’t make their pain your pain.

It’s not your grief

Everyone of a certain age remembers where they were when John F. Kennedy was shot. There was a time for mourning. There was a time for pain and public discussion. But that time has passed.

Just as it has passed for those hurt and continue to be hurt by the violence on 9/11. Just as those families in Columbine and Newtown hurt. Just as those Hokies that lived through the worst day of their life hurt.

Their hurt is their own. Don’t make it yours. Don’t take their grief as your own grief. You’re not helping anyone. Let them hurt in private. Don’t be a trigger. Be mindful of your actions and words. Don’t pretend your hurt is their hurt.

Everyone hurts differently. Everyone grieves differently.

April is a bad month for violence. Don’t make it any worse.

Snowballing

Mayan Corp.

Since I wrote yesterday about Chick Fil-A and Mozilla, there have been some other good takes on the topic.

JD Bentley comes out burning bridges and guns blazing in Mozilla FireEich. He writes,

Today, in a fit of rage and righteousness, I dragged Firefox to the trash can icon in my Dock and let go forever.

Boom. There it went. One browser among many now being dumped into the waste paper basket. Now Firefox is not a paid project. But they do make the majority of their money from the Google bar. That means they need people to be using it to make money. So each deleted browser is a couple of pennies plinking to the ground.

One man’s stand against Mozilla won’t ruin them. But given enough people…

If Eich remains CEO, people may be forced to consider an opposing view, however articulately and delicately laid out, as something other than outright bigotry and madness. That’s wholly unacceptable. If an individual’s viewpoint is clearly–clearly!–on the wrong side of history, it ought to be discounted and buried immediately. And Mozilla ought to be the one doing it. I’m not in need of a philosopher, a priest, or a politician. I need only my web browser.

Web browsers are plentiful and not hard to get. Switching it a trivial task. So trivial many people may not. But enough may move on to hurt their bottom line even just a little.

OK Cupid front page on Firefox

OK Cupid front page on Firefox

Joe Steel pointed out something interesting. Visit OK Cupid from Chrome or Safari and Internet Explorer you’ll be greeted by a woman asking you to sign up. Now visit from Firefox.

I agree with him when he writes,

This increases the conversation, but it can really antagonize people by getting in the way of what they are doing. That doesn’t really put someone in the mood to be receptive.

A for intent, D for execution.

It’s good to bring attention to an issue, but getting in the way of your users isn’t always the best way to do it. Intent is good. Execution may be lacking somewhat. And despite other reports, you can still access the site from Firefox. You need to scroll below the message first.

Joe raises a couple of excellent points. First, “For historical reference, B.E. never said anything about same-sex marriage until his donation was outed in the published donations that followed Prop 8’s passage.” He never spoke out against it. He put his money where his beliefs were. And again, there is nothing wrong with that. But when it become public, there will be consequences for that action.

At the end of the day, this will all go away as the Internet Outrage Machine finds some new cause to champion. Joe continues,

Unfortunately, just as before, this conversation will soon fizzle and he’ll keep being exactly how he is, and probably maintain his position as CEO for a decent chunk of time.

And he’s probably right. Unless there is another chapter or Mozilla feels threatened enough to act. Like Joe, I think Eich is standing on the wrong side of history. And while we are slowly moving towards the eventuality, as recent history is showing.

We are moving forward. Things are getting better. I could have not said it better, so I’ll borrow Joe’s words.

These seismic spikes in conversation slowly move public perception of these issues. Much like tectonic plates creep along, and then shudder, violently. Something changes, people react with big, bombastic conversations about it, and then it dies back down.

Derek Powazek, who wrote a wonderful post on How To Apologize Online. I’ll end the same way this all started, with a tweet.

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