Year: 2012 Page 13 of 14

Solace in the Post-PC World

On March 14, 2012

All day long I fight computers. I battle PCs and Macs. I have a long-standing feud with Canon printers and fax machines as a species. I work in computer support. It is my job to come to your desk when something breaks and unbreak it.

I explain why that thing did what it did and what that error message means. I add and remove software, install new hardware and replace faulty components. I spend my days wrist deep in atrociously messy keyboards and desks that resemble my own scattered brain.

My apartment has all the hallmarks of a computer nerd. I have an iMac, PC desktop, Mac Mini, a couple of PCs laptops of varying vintages, a netbook with a busted screen, and a CR-48 Chromebook. This is in addition to the 1st Generation iPad, iPhone 4 and an original Motorola Droid. This doesn’t take into account the various external hard drives, network equipment, printers and other technological devices scattered around.

However, when I get home more and more often I reach for the iPad. I don’t want a computer. I don’t want the hot, heavy, error-prone devices I do battle with every week day.

I love the simplicity of the iPad and the iPhone. I can still read Twitter, Facebook, Tumblr and my RSS feeds. I write my 750 Words every day. ((I just passed 65 straight days today!))

Even now, I am typing into iA Writer on a Bluetooth Apple keyboard tethered to the iPad. I am sitting on the sofa with my headphones on listening to Moby’s performance from Moogfest and typing happily on the keyboard in my lap while the iPad sits on the arm of the sofa.

It is a relief at the end of a long day to be able to sit and use a device so powerful and yet so simple. I welcome the Post-PC era with open arms.

Barbarians at the gates

By Carl

On March 12, 2012

In Announcements

Recently, the share server this blog sits on was compromised and code was injected into this site’s pages. I have cleaned the infection and I am sorry this has happened. I am taking steps to put greater security in place.
The blog is now clean but I am keeping an eye on it over the next few days to assure it stays that way. If you notice anything out of the ordinary, please let me know

Hey, IT Guy

By Carl

On February 28, 2012

In Observations

One Stop Answer Shop

There is an expectation that your IT guy at work is your one stop shop for any technical question you have.

I want to buy a new computer. What should I get?
Mac or PC? Which is better?
Can you look at my personal laptop if I bring it in for you?
I bought my new computer and I’m having this problem…

No, I cannot and will not work on your personal computer. I do not care how much you use it for work. I do not care how many hours you spend working on it at home. I don’t care if another tech did it for someone else you know. I am not doing it for you. I do not work on personal equipment. I especially don’t work on personal equipment outside of my normal work hours. If you’re working so many hours on your personal equipment then you need to talk to your manager about getting you a laptop.

No Means No
I am not trying to be mean. I am not singling you out. The simple truth is I could lose my job and you’re not going to pay my salary after I get fired so do not expect me to make you an exception. Rules are in place for a reason. Computers are complicated enough when they start with a standard setup. To work on a personal computer introduces thousands of variables to the equation.

Mac or PC?
What operating system?
32-bit or 64-bit?
Is it up to date?
Is there antivirus installed and updated?
Is there malware?
Is there a strange configuration to account for a certain home environment?

Pandora’s Box

This is only the surface of the potential problems which can arise from working on a personal computer. The computer could be incapable of performing the desired function. Insufficient memory, hard drive space or incorrect version of an operating system can all be responsible for an application not working properly. There are thousand of applications in the world and some of them don’t work properly together and never will but those incompatibilities are not always known and are stumbled across by accident.

Lack of Responsibility

One of the biggest issues with working on personal equipment is the seemingly limitless amount of he worked on it and now it’s acting up issue. It could be days, weeks or even months since I worked on a computer. It could be something as simple as installing new memory, adding a printer, or installing a new application. It could also be something as invasive as malware removal, upgrading to a new version of Windows or data backup and migration. It doesn’t matter the scope of the work done or the time frame. There is no statute of limitations on “The IT guy worked on it and now it’s doing…” No matter what I did or how long ago, all future problems will somehow be my fault. All future issues will stem from whatever I did last time I touched that computer.

Next time you ask your IT guy at work to work on your personal computer, don’t pressure him. Don’t keep asking and expect to break him down. He won’t give in. In most cases, he can’t and will tell you so.

Word Break

By Carl

On February 27, 2012

In Observations

I don’t smoke. I have never smoked and don’t intend to start now. What I do intend to do is take advantage of a previously smoker-only exemption to work. The Smoke Break.

I work with a couple of smokers and have worked with them in the past. They would disappear a couple of times per day for a few precious minutes to feed an addiction outside or in a special room.

I’ve decided to take advantage of this break as long as the weather is nice. When the temperature is above 60 and it’s not raining, I go outside to sit on a bench and enjoy the sun and fresh air for a few minutes.

I work in a basement 9 hours a day, 5 days a week without so much as a window, let alone a breath of fresh air. When the weather permits it, I go and sit on a bench under a tree and enjoy the day.

These brief moments help clear my head. Sometimes a problem I’ve tried to solve all morning will come to me. Sometimes I will get an idea for an other path to take in finding a resolution. Sometimes I write a few words that have bounced around my head.

Other days, I just sit and breathe the air.

Sites I Love: Boxoh

By Carl

On February 14, 2012

In Observations

Getting mail is exciting and I don’t mean the electronic kind. In the digital age there everything is an email or a web page, I eagerly expect any packages headed my way.

I love it when I arrive home and there’s a box waiting for me. I feel like a kid at Christmas, especially if I don’t know what’s inside. However, more often than not I know exactly what it is and I want to know when it’s going to get here.

For that, I turn to Boxoh. I don’t remember where I first found it but I’ve used it ever since. The idea behind the site is simple. Boxoh promises “package tracking simplified” and it delivers on that promise.

The site is capable of tracking packages from the US Postal Service, UPS, FedEx and DHL/Airborne and I’ve never had it fail me. As long as the package was in the carrier’s system, Boxoh found it and told me where it was.

I love Boxoh because I can visit one site to check on the status of any package no matter how it is sent to me. I enter the tracking number in the box, wait a second and I’m presented with a map and the status of my package.

It’s fun seeing how many miles the package has traveled and which cities it’s stopped in on the route to my front door.

Status of package

This morning Boxoh said my wife’s Valentine’s Day present had been delivered and there will be marital bliss in my home. If you buy or sell anything online, you should be using Boxoh.