Working in the IT world, there is a common acronym that often causes confusion.
Do you know what IMAC stands for?
I am not talking about the Apple computer of the same name.
The acronym IMAC stands for Install Move Add Change.
This is a generic category in help desk ticketing systems that covers a wide variety of request.
It covers scheduling and installation of hardware and changes to configuration or removal of software and connectivity testing, data transfer and customer training.
IMAC is a catch-all term for making changes to computers or other technical assets.