Customer Service is… <\/p>\n
Working three hours past lunch time to fix problems. <\/p>\n
Staying a little late waiting for a meeting to finish. <\/p>\n
Relentlessly tracking down a customer who works odd hours. <\/p>\n
Cover for a teammate when they get sick or slammed with work. <\/p>\n
Communicate outages and issues to the larger team quickly and accurately. <\/p>\n
Read notifications about upcoming maintenance. <\/p>\n
Read emails from the team and management. <\/p>\n
Read. <\/p>\n
Learn. <\/p>\n
Toiling all day in a basement then leaving to a beautiful sunset. <\/p>\n
Saying Yes. And meaning it. <\/p>\n
Promising to followup. Then following up. <\/p>\n
Taking time to answer questions. No matter how mundane or simple they may appear. <\/p>\n
Speaking slowly and clearly. <\/p>\n
Remembering to smile. <\/p>\n
Calling people by their first name or preferred title. <\/p>\n
Politely pushing back when a customer want something unethical or illegal. <\/p>\n
Treating every customer like they’re the first person you’ve seen that day. <\/p>\n
Knowing every problems has a solution. <\/p>\n
Putting the customer first. <\/p>\n
Remembering the customer is a human being too. Not a ticket number. Not a line on a spreadsheet. <\/p>\n
Remembering we are all fallible. <\/p>\n
Remembering we all make mistakes. <\/p>\n
Being kind. <\/p>\n
Being confident. <\/p>\n
Being trustworthy. <\/p>\n
Being trusting. <\/p>\n
Being approachable. <\/p>\n","protected":false},"excerpt":{"rendered":"
Customer Service is… Working three hours past lunch time to fix problems. Staying a little late waiting for a meeting to finish. Relentlessly tracking down a customer who works odd hours. Cover for a teammate when they get sick or slammed with work. Communicate outages and issues to the larger team quickly and accurately. Read […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[1],"tags":[38],"class_list":["post-884","post","type-post","status-publish","format-standard","hentry","category-wrote-about","tag-customer-service"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/peroty.com\/blog\/wp-json\/wp\/v2\/posts\/884","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/peroty.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/peroty.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/peroty.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/peroty.com\/blog\/wp-json\/wp\/v2\/comments?post=884"}],"version-history":[{"count":2,"href":"https:\/\/peroty.com\/blog\/wp-json\/wp\/v2\/posts\/884\/revisions"}],"predecessor-version":[{"id":893,"href":"https:\/\/peroty.com\/blog\/wp-json\/wp\/v2\/posts\/884\/revisions\/893"}],"wp:attachment":[{"href":"https:\/\/peroty.com\/blog\/wp-json\/wp\/v2\/media?parent=884"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/peroty.com\/blog\/wp-json\/wp\/v2\/categories?post=884"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/peroty.com\/blog\/wp-json\/wp\/v2\/tags?post=884"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}