{"id":845,"date":"2012-11-02T08:00:15","date_gmt":"2012-11-02T12:00:15","guid":{"rendered":"http:\/\/peroty.com\/blog\/?p=845"},"modified":"2013-12-26T13:58:57","modified_gmt":"2013-12-26T18:58:57","slug":"nanomgwrimo","status":"publish","type":"post","link":"https:\/\/peroty.com\/blog\/wrote-about\/nanomgwrimo\/","title":{"rendered":"NanOMGWriMo"},"content":{"rendered":"

Ambition<\/h3>\n

I am starting an ambitious plan this month. I am going to get the book that’s been in my head out and into a form for people to read and enjoy.<\/p>\n

\"\"<\/p>\n

Technical Support is<\/strong> Customer Service<\/h3>\n

I’ve been working a series of customer service and technical support jobs for nearly a decade. I’ve come to realize they are the same. I am passionate about customer service and treating people right.<\/p>\n

Technical Support has long been about supporting technology first and people second. I want to turn that idea on its ear. Technical Support is more about supporting the people using technology than the technology itself. Technology is merely a tool to accomplish a task.<\/p>\n

Planning<\/h3>\n

I’ve planned and thought and read. Trying to give form to this idea inside my brain. And all of a sudden, it became November. And with November, comes NanoWriMo<\/a>.<\/p>\n

I am going to write my book this month. I am going to take the collection of thoughts and experienced inside my head and put them into words. Then turn those words into a book after the month ends.<\/p>\n

It has begun and I have written the first 2,000 words towards explaining why I care so much about customer service in technical support and how other people can learn from my near decade of experience in support companies and government agencies big and small.<\/p>\n

Metamorphosis<\/h3>\n

As the month started and I signed up for NanoWriMo I had no idea how I was going to write 50,000 words on customer service. I care about it a lot and I have some good ideas around making people better at it. But I had no idea how I would fill those virtual pages.<\/p>\n

Until it hit me.<\/p>\n

Becoming a Well-Rounded Technician<\/h3>\n

The idea was bigger than simple tech support or customer service. The idea I had in my head all along was about becoming a better technician and all the parts that go into the job.<\/p>\n

So the book was born. Becoming a Well-Rounded Technician<\/strong> is my working title and terrible name but it’s what I’ve titled this adventure.<\/p>\n

I’ve got 2,000 words down and another 48,000 to go to complete NanoWriMo successfully and by that time, have enough of my ideas fleshed out I can organize them and put them into a book.<\/p>\n

I am excited. I am scared. This is going to be great fun and a huge challenge.<\/p>\n

The longest thing I ever recall writing was a 20 page story in a creative writing class in 8th grade.<\/p>\n

Wish me luck. The adventure has begun and I’ve leapt in with both feet. If you want to follow along, this is my NanoWriMo page<\/a> and if you’re writing too, let me know, I could use some buddies.<\/p>\n","protected":false},"excerpt":{"rendered":"

Ambition I am starting an ambitious plan this month. I am going to get the book that’s been in my head out and into a form for people to read and enjoy. Technical Support is Customer Service I’ve been working a series of customer service and technical support jobs for nearly a decade. I’ve come […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[1],"tags":[414,38,413,37],"class_list":["post-845","post","type-post","status-publish","format-standard","hentry","category-wrote-about","tag-book","tag-customer-service","tag-nanowrimo","tag-tech-support"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/peroty.com\/blog\/wp-json\/wp\/v2\/posts\/845","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/peroty.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/peroty.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/peroty.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/peroty.com\/blog\/wp-json\/wp\/v2\/comments?post=845"}],"version-history":[{"count":9,"href":"https:\/\/peroty.com\/blog\/wp-json\/wp\/v2\/posts\/845\/revisions"}],"predecessor-version":[{"id":1481,"href":"https:\/\/peroty.com\/blog\/wp-json\/wp\/v2\/posts\/845\/revisions\/1481"}],"wp:attachment":[{"href":"https:\/\/peroty.com\/blog\/wp-json\/wp\/v2\/media?parent=845"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/peroty.com\/blog\/wp-json\/wp\/v2\/categories?post=845"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/peroty.com\/blog\/wp-json\/wp\/v2\/tags?post=845"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}