{"id":4259,"date":"2016-03-16T16:59:18","date_gmt":"2016-03-16T20:59:18","guid":{"rendered":"http:\/\/peroty.com\/blog\/?p=4259"},"modified":"2016-03-16T16:59:18","modified_gmt":"2016-03-16T20:59:18","slug":"never-assume","status":"publish","type":"post","link":"https:\/\/peroty.com\/blog\/wrote-about\/never-assume\/","title":{"rendered":"Never Assume"},"content":{"rendered":"<p>Never assume the person you&#8217;re talking to knows what they&#8217;re doing. Never assume they know as much as you. <em>They won&#8217;t.<\/em><\/p>\n<p>Never assume your instructions will be taken as you gave them.<\/p>\n<p>When you say, &#8220;Please type &#8216;123.company.com&#8217; into Firefox.&#8221; You assume they&#8217;ll type in just that. So you&#8217;re be thrown off when they get an unexpected result.<\/p>\n<p>They&#8217;re typed &#8220;www.123.company.com&#8221;.<br \/>\nThey&#8217;re typed &#8220;123.company.com&#8221; into a search field instead of the address bar.<br \/>\nThey&#8217;ve not even typed it at all and instead typed something completely different.<\/p>\n<p>Never assume your instructions will be taken as you gave them. Always be ready for anything the customer may do.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Never assume the person you&#8217;re talking to knows what they&#8217;re doing. Never assume they know as much as you. They won&#8217;t. Never assume your instructions will be taken as you gave them. When you say, &#8220;Please type &#8216;123.company.com&#8217; into Firefox.&#8221; You assume they&#8217;ll type in just that. So you&#8217;re be thrown off when they get [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","jetpack_publicize_message":"New Post - Never Assume","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[1],"tags":[38,1001],"class_list":["post-4259","post","type-post","status-publish","format-standard","hentry","category-wrote-about","tag-customer-service","tag-never-assume"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/peroty.com\/blog\/wp-json\/wp\/v2\/posts\/4259","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/peroty.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/peroty.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/peroty.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/peroty.com\/blog\/wp-json\/wp\/v2\/comments?post=4259"}],"version-history":[{"count":2,"href":"https:\/\/peroty.com\/blog\/wp-json\/wp\/v2\/posts\/4259\/revisions"}],"predecessor-version":[{"id":4278,"href":"https:\/\/peroty.com\/blog\/wp-json\/wp\/v2\/posts\/4259\/revisions\/4278"}],"wp:attachment":[{"href":"https:\/\/peroty.com\/blog\/wp-json\/wp\/v2\/media?parent=4259"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/peroty.com\/blog\/wp-json\/wp\/v2\/categories?post=4259"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/peroty.com\/blog\/wp-json\/wp\/v2\/tags?post=4259"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}