Working in support is overwhelming. It\u2019s easy to fire off a quick reply or pick up the phone for a call and be short with your customer. I\u2019ve done it.<\/p>\n
I\u2019ve fired off an email without thinking it through and I left out some important information. Or I looked back on it after I\u2019d hit send and realized I sounded rude or annoyed and did not mean to.<\/p>\n
Every time I have made a blunder, it could have easily been avoided had I done one simple thing. Slow Down.<\/strong><\/p>\n It\u2019s easy to rush when the phone is ringing, emails are piling up and my ticket queue is growing ever larger. Speed is a necessary part of getting work done and helping customers. However, being reckless serves no one.<\/p>\n When I go too fast, I make mistakes and have to redo my work. And when I make mistakes, the customer is not being served so I\u2019m right back where I started.<\/p>\n Slow down. Take a breath. Proceed when you\u2019re ready. There is a difference working quickly and working recklessly. Customers appreciate speed. They love having work done quickly and correctly.<\/strong><\/p>\n Reckless work means having to redo work. Reckless work means having unhappy customers. Slowing down is the best thing you can do for your customers.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":" Working in support is overwhelming. It\u2019s easy to fire off a quick reply or pick up the phone for a call and be short with your customer. I\u2019ve done it. I\u2019ve fired off an email without thinking it through and I left out some important information. Or I looked back on it after I\u2019d hit […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[1],"tags":[38,468],"class_list":["post-1222","post","type-post","status-publish","format-standard","hentry","category-wrote-about","tag-customer-service","tag-slow-down"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/peroty.com\/blog\/wp-json\/wp\/v2\/posts\/1222","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/peroty.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/peroty.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/peroty.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/peroty.com\/blog\/wp-json\/wp\/v2\/comments?post=1222"}],"version-history":[{"count":1,"href":"https:\/\/peroty.com\/blog\/wp-json\/wp\/v2\/posts\/1222\/revisions"}],"predecessor-version":[{"id":1223,"href":"https:\/\/peroty.com\/blog\/wp-json\/wp\/v2\/posts\/1222\/revisions\/1223"}],"wp:attachment":[{"href":"https:\/\/peroty.com\/blog\/wp-json\/wp\/v2\/media?parent=1222"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/peroty.com\/blog\/wp-json\/wp\/v2\/categories?post=1222"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/peroty.com\/blog\/wp-json\/wp\/v2\/tags?post=1222"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}