Carl T. Holscher fights for the customers.

Tag: Technology

Big Technology Secrets

People who don’t consider themselves good with computers have been trained to believe they will never be able to learn computers. People who don’t enjoy using computers, will continue to struggle with computers because they honestly believe they will never be able to understand computers.

Computers used to be the domain of scientists, programmers and geeks. Today, there is no reason anyone, and I mean anyone can’t be good with computers. Windows has not drastically changed in well over a decade. Windows XP was released in 2001 and has not changed how it looks and works since then.

Windows 7 is a nice collection of minor changes. But it’s really the same thing as it ever was with a different coat of paint. WIndows 8 is where the craziness happens. Just like the Ribbon interface in Microsoft Office 2007 and 2010. These are both big changes. But they are both understandable with a bit of time and a little learning each day.

I am not saying everyone should become a computer expert. But there are a few secrets that can make sure experience using them far more pleasant.

Computers are big and scary and there are so many moving parts they intimidate the average user. Let me share a couple of secrets of technology which will hopefully make computers friendlier.

First Big Technology Secret

It is very hard to break anything on a computer so it can’t be repaired quickly. Let me say that again. You really have to try to break a computer to where it can’t be easily repaired. And often times, if you try, the computer will warn you that what you’re doing is not a good idea.

There is very little you can do to seriously damage your computer. You’re not going to catch a virus or delete your programs without a fair amount of work. Sure, you can do things that confuse you or make a computer act oddly. But with some help, they can be undone. No permanent harm will befall you or your computer.

Second Big Tech Secret

Once you learn the basics, the rest is just details.

I’m serious. Don’t think about all the things you can’t do. Focus on what you can. You can surely turn the computer on and login. Now, you can find and open programs and files you need. Need to print? You know where that is! Need to save? You’re a pro already!

Now that you know the basics, the rest is just details. Make an effort to learn one new thing everyday. It will speed up your work and make you more productive.

For instance, you copy and paste often don’t you? Did you know you can hold the Ctrl key down and press C to copy and then hold Ctrl and press V to paste.

Isn’t this faster than moving your mouse up to the Edit menu, locating Copy, clicking it. Moving your mouse to where you’d like to paste. Going up to the Edit menu again, locating and selecting Paste.

Ctrl + C and Ctrl + V is much faster. And Ctrl + X is Cut. Now you can Cut, Copy and Paste like a pro. All without moving your hands from the keyboard. Now you are ready to type and keep working. It’s not a huge thing, but it will save you a couple of seconds every time you do that. Even 5 seconds multiplied by every single time you need to copy and paste turns into hours at the end of a month or a year.

Let me share another tip with you. I live by a mantra, Save Early. Save Often. Whenever I am working on anything, I make sure I am always saving it. When I have made a little progress I press Ctrl + S. This will open the Save dialog. I create a file name and save it. Now I can keep working without fear. Many programs such as Microsoft Word will automatically save your work. But you need to have saved it at least once first.

Even as I am typing this, I am pressing Ctrl + S every couple of sentences. This makes sure if something were to happen to my document, it’s being saved early and often. The worst feeling in the world is completing your work, and when you go to print or save it for the first time and there is an error, or your computer crashes. All that work you’ve just done is gone. It’s like you never did it! Save Early. Save Often. It will keep you from having to redo your work. And who likes redoing work?

If you are feeling adventurous, open the control panel. Look at what’s there. Everything is very clearly marked. Printers. Networking. Display. All of these things are self-explanatory. Do you need to add a printer? Click Add Printer. Are things too big or too small? Click on Displays grab that slider. Make it bigger or smaller and the screen will change. But don’t worry if you’ve made a mistake, in 15 seconds it will revert to where you were.

Third Big Technology Secret

You don’t need to know everything.

You only need to learn what you’ll actually use. There are a huge amount of settings and options. Most people only use a tiny number of them. Computer techs familiarize themselves with every menu and option so we can act as guides.

We dig into the nooks and crannies of an application to learn them so we can help our customers. Most people have absolutely no need to do this and can safely ignore most of the options. Just learn what you need and leave the rest. It’s not worth filling your head with knowledge you’ll never use.

Fourth Big Technology Secret

Computer techs don’t know what everything is either.

It may seem like your IT guy knows every inch of the computer you have. They know exactly what that weird error means and what this program is. The truth is we know a lot from seeing it over and over. And we search. If I don’t know what a program is, I’ll search its name and usually the first couple results will have what I need.

In most technology matters, my knowledge is a mile wide and an inch deep. I know a bit about a lot of things. But I only know a lot about a very few things. The rest I search when I need to. The knowledge is out there, you just have to know how to look.

IT Guys and Gals are not lords of their domain. We just do this day in and day out so we learn by repetition. Most of the customers I serve do jobs which are completely foreign to me and I’d be terrible at them.

Everyone has something they love and are extremely knowledgeable about. Everyone has something they know more about than anyone else they know. It may be computers, science, literature or music. Everyone has their niche. I hope this has made working with computers a little less scary. We’re all in this together.

Techo Chamber

Round and round we go.
There are Apple rumors. There’s a new version of Windows on the horizon. There’s plenty of product announcements being debated and compared to products which don’t yet exist.
There’s Microsoft, Google, Apple and Android camps all clamping at each other. Linux is sitting on the sidelines slowly snaking its way into our phones and cars. Biding its time like a Trojan Horse.

Everyone has an opinion and is an expert on everything.

There are scholars on how to make software and what the business model should be. There is debate over the importance of a business model. There are those out there doing the work and keeping their mouths shut.

They are often overlooked and out shouted by the technology echo chamber. There is signal and there is noise. There is so much noise it is often hard to find the signal.

A phone for everyone

What phone should I buy? That’s how it always starts. The question is always followed by, should I buy the new iPhone?
Should I buy the latest Android Phone Of The Week? I heard the new iPhone is going to have… and come out…

I get these questions a lot since I work in IT, I use Apple products and I am seen as the computer guy to a group of friends and acquaintances. They’re always looking for a short answer. Buy the iPhone. Wait for the new iPhone. Buy the Samsung Galaxy Whatever. They want a recommendation, one that’s hard to offer.

Everyone wants a phone for something different.

Some people talk on their phones all day everyday. To them a stellar battery life and pristine call quality are vital. Other people use their phones as pocket-sized media players. They want movies and music at their finger tips from the cloud or locally so they want great connectivity and larger storage sizes. There are others who use their phones as cameras. They shoot, edit and share video and photos with friends and the world so they’ll want a great camera and huge storage.

Everyone has different needs so recommending something to someone is harder than saying go buy this.

A recommendation comes with information. Otherwise you’re guessing.

I don’t recommend buying a rumor! Stop shopping for what Apple’s new phone might be and shop for something you can actually buy.

Steve

Thank You Steve Jobs and the thousands of people who helped your vision become reality.


This is how I found out about the passing of Steve Jobs.

I have no great words this evening. I have no stories or anecdotes. Yet, I sit here typing on an Apple Bluetooth keyboard, beside a Magic Trackpad. I type onto the screen of an iMac with my iPhone not far away.

My wife is laying in bed with her MacBook and her iPhone.

I am saddened. I feel there was a passing of a true visionary tonight. Say what you want about Apple and how Steve Jobs ran it, but he changed the face of technology. He changed how we think about, write about and interact with technology.

Technology is no longer a tool or a menace or an inconvenience. Technology is a part of who we are. Technology is a part of our daily lives. It is woven into the fabric of who we are and how we think and act. How we shop and conduct business. How we communicate near and far.

Technology became much friendlier after Steve.

The smiling Mac, a welcome face to the beginning of my journey into the Macintosh Apple IIe I spent so many hours playing with in elementary school. The PowerMac G4 I spent countless hours producing newspaper layouts in college. The original MacBook I carried with me everywhere I went for nearly 4 years.

Steve Jobs made the world a better place. He taught us how tech is not cold metal and plastic. He brought it into our homes and into our hearts.

He did this. He did this with the help of thousands of Apple employees past and present.

Thank you Steve Jobs. Thank you Steve Wozniak.

Thank you for setting into motion a vision of what technology could be.

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