Carl T. Holscher fights for the customers.

Tag: College

Beige monitor displaying Windows 95 on a wooden desk.

Work and Loyalty

I am an Elder Millennial, born in 1981, and was raised by Baby Boomers. I was raised to value loyalty and putting in work for an employer and being rewarded for it. I learned the value of working my way up through an organization and proving myself to the company. I was taught my loyalty and hard work would be rewarded.

When I graduated high school in 2000, it was immediately off the college. College would give me the tools I needed to get a good job and to be able to provide for myself and my family. I would have a degree, the key to freedom and financial success. I went to college and dutifully got a Bachelors of Science (in Communications, specially Creative Advertising).

I was lucky and privileged enough to leave school without student load debt. Something the same degree today would absolutely not allow me to do. It’s not even worth comparing what an undergraduate degree costs to an in-state resident in Virginia anymore. (Hint: It’s tripled!)

I had that all-important slip of paper that would spell success as an adult. I graduated in 2004, the economy wasn’t great. (When has it ever been?)

Finding work in a creative field, like Advertising, was a pipe dream. So I fell into IT works. I took a job where I spent the next 12 months replacing computers with newer computers. I spent my days in a basement next to a steak house smelling grilled beef and loading Windows XP on to Dell computers for the Virginia Department of Environmental Quality.

This was always going to be a temporary job, even with the slight prospect of being hired full-time. Eventually, this contract ended and I was back out on the market looking for more work. Little did I know I had chosen my career path not out of some carefully thought out plan.

I needed work, I was good with computers and enjoyed working on and with them. I needed to pay rent and buy gas and food.

That’s how I chose my career path. Not out of some well-thought-out plan or meetings with advisors or guidance counselors. I needed money to live and I had time and skill I could trade for money. That is all there was to it. Trade time and effort for money.

Real, Adult Jobs

As I got “real, adult jobs” I thought the name of my employers would mean… something. Little did I know that chosen career path in IT meant never really working for the company where I spent 40 hours per week. No, I worked for some other entity. Sometimes nameless and faceless, other times more real, but just still largely anonymous. I thought the names of places where I worked would carry weight. I was excited when I was working at/for Honeywell, GE Lighting and Industrial, Wachovia, and City of Richmond government and later the National Institutes of Health (NIH), Department of Labor (DOL), Food and Drug Administration (FDA) and The Atlantic Media Company (home to The Atlantic magazine.) Despite meeting some very interesting people, the names on my resume never mattered for my next role.

Where I worked and who I worked for were two different question. I learned slowly that working for people who never saw you, and unless you did something bad enough to get yourself fired, were never going to know your work. It didn’t matter if you came in and won employee of the week 52 straight weeks, or if you showed up, did barely enough to get by, and do it all again tomorrow.

None of it mattered. Don’t even mention performance reviews or exit interviews. Those were largely tales I was told growing up. I was here one day and gone the next, no exit interviews. For performance, I was expected to. Whether I did or not… well, if I wanted to avoid getting chastised from afar, I should continue to perform. But there was no benefit for good performance, only avoiding poor performance.

The illusion I held in my head about loyalty and working to impress those above me no longer had a place in the world. It took me a long time to learn that lesson. It’s one I wish I had learned sooner.

Loyalty is Dead.

I changed jobs about every 3 years. That has been the amount of time where I feel like I’ve learned absolutely everything I could in a position that was never going to change. The nature of contract IT work is you’re hired to fulfill a certain task. Placed into a box to perform the same set of tasks over and over and over until the end of time. You can only reset a password, troubleshoot Microsoft Office, or remove malware or a virus from a computer so many times before you lose your mind.

So I changed jobs. That’s how I got my raises. I was never going to get one staying where I was. Even if I wanted to be loyal and work hard, there was no reason to continue to do so where I was. The only way to get ahead is to change jobs. Work somewhere else and ask for more money than the last time.

I went looking to compare and despair at the cost of college and when I graduated Virginia Commonwealth University in 2004. According to page 11 of July 2004 State Council of Higher Education for Virginia’s report on Tuition and Fees at Virginia’s State-Supported Colleges & Universities, tuition and mandatory fees in 2004, the year I graduated, were $5,138. According to page 12 of the 2021-2022 version of the this same report, that same cost is now $15,028. This cost is for Full-Time In-State Undergraduate Tuition and All Mandatory Fees.

When I graduated in 2004, I was barely making enough money to live. I don’t think with the costs of the same education is now three times more valuable today to command that price tag. This doesn’t count finding a place to live, food, and expenses of living, all of which have also risen substantially.

The AAA’s survey of gas prices hit a new record of $1.753 a gallon on Tuesday

Gas prices hit another record high – Mar. 30, 2004

Record gas prices of $1.75… As of this writing, they’re hovering right around $3.00 a gallon in Maryland.

People are graduating college today with mountains of debt before they even start out in the world. They’re entering world having paid three times what it cost my for the same four-year degree.

What advice would I give someone entering the working world today?

I don’t know if I would have any advice worth listening to. I don’t have kids. I am married and we have two incomes. Just as I learned the lessons of working in a world that no longer existed, the world I entered work in no longer exists. The cost of college today is astronomical compared to when I graduated for the same degree.

Did your job exist 10 years ago?

When I was in high school, approaching graduation, there were only a few careers put before me. I had to choose what to study in college. I had to find something that would prepare me for the real world. And pay my bills.

I wanted to be a zookeeper when I was young. I loved the outdoors and animals. Then that morphed into working for National Geographic when my interests collided with my budding geekiness. I wanted to travel the world and document what I saw from the lens of a camera.

When I was in high school the Internet was going through a bubble and a bust. But even then, the jobs I knew existed were the age-old professions like doctor, lawyer, fireman, police officer, or military service. I had no idea what I wanted to do. Nor did I have any idea the world would change so much between then and when I entered the job market four years later.

But now, there are jobs that simply weren’t around a decade ago. There were no software developers or graphic designers. No mobile developers or systems administrators. Computers filled rooms or tables. They didn’t fit into your pocket. People who understood these systems were only found in labs or universities. They weren’t inside every company and government agency.

There are thousands of jobs today my guidance counselor wouldn’t have even dreamed about in the year 2000. I graduated high school and entered the college world 13 years ago. ((I feel old.)) I went to college for four years to learn that I didn’t want to work in Advertising. I hold a B.S. In Mass Communications. But after four years I didn’t know what to do with that. I had no real world skills. I couldn’t get a job with it.

So as I was floundering and desperately hunting for something to pay the bills that wasn’t McDonalds when I graduated, I stumbled across a want ad for people to set up new computers. This was a job I could do. I called the number on the page and spoke to the woman on the line. She gave me an office number and a time to be there. And I was.

I don’t remember if there was much of an interview process. I think it was, “Hey, you’re got two strong arms and can read English. You’re hired!” Maybe there was more to it. But I got that job. And that led me down a completely different career path than I thought I was preparing myself for.

Since then I’ve worked in technical support and taught myself what I needed to know. I’ve learned enough to fix problems and have fun doing it.

My college degree hasn’t ever opened doors for me. But it made sure those doors were not closed prematurely. And being in the right place at the right time launched my current career path. And that’s something I never could have predicted.

Fancy Letters

I don’t have any fancy letters next to my name. I don’t have the years learning a craft with a fancy sheet of paper to show for my work. I went to college and I got a degree because that is what was expected. Out of high school you go to college, you get your degree then.

That’s where the story ends. What happens after that?

At every job I’ve ever held people have always asked me how I got to be so good at what I do. Where did I go to school? What did I study? The root of their questions always seem to be who taught me all of this wonderful knowledge I have now?

The answer always surprises them. The wonderful teacher who handed down their knowledge to me, was me.

I did not go to school for a technical degree. I was not a computer scientist. No math or science major. I graduated with a Bachelor of Science in Creative Advertising. (My degree reads a BS in Communications.)

I went to school for Advertising because I wanted to be a designer in either print or web. I wanted to make things and communicate with people.

I went to college to learn all I could about the craft of advertising and some marketing. I spent my four years in school learning I didn’t want to work in Advertising.

All those long hours of brainstorming sessions over baskets of friends (I used to literally sit with my creative partner(s) in a local eatery where we’re hash out our ideas over a basket of friends and soda for me, beer for them.) All of the selling of junk people didn’t really want or need. I couldn’t work in that industry in good faith. It felt like I was lying to people. I was causing stress in their minds so they’d buy things to make them feel better.

Since I needed something to put food on the table. I started down a career path in Tech Support. My first job out of college was a 6 month contract working for the Virginia Department of Environmental Quality on a PC deployment (moving from Windows NT to XP). As fate would have it, those 6 months turned into 12 months and I had a blast on the job. We traveled to all the DEQ sites around the state and setup hundreds of computers. That first year made me realize I really enjoyed working in tech support. I had found my calling.

I learned tech support was what I was really interested in. I wanted to bring the same sense of communication about something to customer support and service. I don’t want to make people buy things they don’t really need. I want to make people love and use the things they already have and learn to use them better.

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